What happens if a complaint to the Board is deemed frivolous?

When a complaint to the Board is deemed frivolous, it indicates that the Board finds the complaint lacks sufficient merit or serious intent. However, the correct procedure is for the Board to conduct an investigation regardless of the initial assessment of the complaint's validity. This action ensures that all allegations are taken seriously and thoroughly examined, maintaining the integrity of the complaint process and the regulatory body's accountability.

Conducting an investigation allows the Board to gather all necessary information, determine the validity of the claims, and protect both the interests of consumers and the reputation of real estate professionals. The investigation is essential, as dismissing complaints without thorough review could lead to significant issues going unaddressed, undermining public trust in the regulatory process.

The other options suggest either ignoring the complaint or taking a more informal approach, which would not adequately uphold the standards of diligence required in regulatory matters.